Team Collaboration with @mentioning

For fleets who are looking to increase team communication, Fleetio’s in-app messaging with @mentioning ensures teams get the message everywhere they Go.

Unlike traditional fleet management communication methods that rely on a tangle of third-party apps, physical notes, and phone calls, Fleetio keeps fleet communication in one place. Whether you need to follow up on an overdue inspection with a driver across the country or confirm the severity of an issue with a technician on-site, Fleetio’s in-app commenting with @mentioning keeps your team connected in every location.

Manage your fleet with confidence, with clear centralized communication, the ability to easily assign questions and to-dos, and targeted notifications that ensure your team gets the message.

Notification Settings

By default, users will be notified via their preferred notification settings when they are mentioned in a comment by another user. To change your notification settings for @mentioning specifically, complete the following steps:

1. Click on your Profile Menu and select Notification Settings.

2. Click Collaboration under General Notifications.
3. Edit the option, as needed, for Comment Mentions of Email and Push notifications.

Fleetio Records Where @mentioning is Available

• Tools
• FuelEntry
• Issue
• Purchase Order *
• Service Entry
• Service Reminder
• User *
• Vehicle
• Vehicle Assignment
• Vehicle Renewal Reminder
• Parts
• Vendor *
• Work Order

( * = Notification goes to the user in Fleetio Go, but the comment or record can not be seen in the Fleetio Go app)

@mentioning on a Comment

If you would like to mention another team member in a comment:

1. Select the record you would like to mention a team member in. For this example, we will walk through the process with a Vehicle.
2. On the Vehicle Details page, click the Comments button on the Details Sidebar.

3. In the Add a Comment box, type your message. To directly mention another user, type @ and then begin typing their name to locate the correct user.

NOTE: If a user is selected that does not have access to the record, you will receive a pop-up alerting you to this. You may still choose to mention them. However, they will NOT receive a notification.

4. Click Comment.

The user that was mentioned will receive a notification to their preferred notification method, as well as in the @mentions section of the Notifications Center. Click Reply to respond to the mention in the comment.