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Users must log into their Fleetio account with a password. The User's login credentials may be established with either a username, an email address, or both.
There are three common Password Reset scenarios:
- Reset Your Own Password via Email - If the User forgets their password and has an email address associated with their Account, they may initiate their own Reset.
- Reset Another User's Password - If the User only has a username, they must contact their Account Owner or Administrator for assistance.
- Reset Your Own Password from Your Account - If the User can still log in successfully but wishes to Reset an existing password, they may do so from within their Account.
Instructions for each situation are detailed below.
NOTE: when a password expires, or otherwise needs to be reset, change the password to one which is different from that which was used just previously! If you wish to re-use a previously-used password, change to a temporary password, then revert to the desired previous password.
Reset Your Own Password via Email
- From the Login Screen, click the Forgot Password? link.
- Enter the Email Address you use to log in to Fleetio and click Send me instructions.
- You will receive an email with instructions to reset your password. Click the link within, then enter your new password twice to set and confirm it. Next time you log in, use the new password, and you're good to go!
NOTE: Any password requirements set by the account will appear when a password is reset to ensure it matches all parameters.
Reset Another User's Password
PERMISSION: Only Account Owners or Administrators with the "Manage Users & Roles" permission csn manage other Users.
If a User has been created with a username but NO associated email address, they will be unable to initiate their own Password Reset. In this case, the User should reach out to the Account Owner or an Administrator, who can perform this on the User's behalf by following the instructions below.
- Click Contacts in the Sidebar Navigation and locate the user
- Click the More Actions Button at the end of the row, and select Edit
- Scroll to User Access and click Change Password.
- Enter a new password for the user or click Generate secure password to automatically create a secure password.
- Be sure to scroll down and click Save.
IMPORTANT: The username, email address, and password cannot be edited if the user is connected with multiple accounts. Refer this user to Step 1 to proceed with password reset via email.
Reset Your Own Password from Your Account
As long as a User still has access to their own Account, they can reset their own password by following the steps below.
- Navigate to your Profile Menu and select Login & Password.
- Click the Change Password tab, then enter your Current Password and the New Password twice to confirm.
- Click the Change Password button.
