Table of Contents
The Issues List Report provides a comprehensive view of all Vehicle Issues in Fleetio. This report offers numerous Filter options to narrow the results displayed.
TIP: Learn more in the Issues Overview article.
This report can be accessed by clicking Reports in the Sidebar Navigation, then clicking Issues List in the Issues section.
The Issues List Report includes charts displaying an overall Summary by Status, as well as Top Vehicles statistics.
Filter and Customize Columns
Below the charts, click the Filters button (a) to narrow the results displayed (e.g. Issue Summary, Issue Source, Date Reported, Date Resolved, Vehicle, etc.).
Click the Columns button (b) to choose which values to display in the report.
In the upper right corner of the Report window, choose from additional options, including Save, Share, Export CSV, or Print for a printer-friendly PDF.
Resolution Variances
Issues in Fleetio include a Resolution Details section which displays Resolution Variances - the elapsed date/time and/or meter between the initial report of the problem and its ultimate resolution via Work Order or Service Entry.
NOTE: Closed Issues do not include Resolution Variance calculations
There are 3 Resolution Variances:
- Resolution Meter Variance
- Resolution Secondary Meter Variance
- Resolved Date Variance in Days, Hours, and Minutes
These variances calculate the Resolved values minus the Reported At values to provide the difference between the date/time and/or meter values at the time the Issue was reported versus the time the Service Entry or Work Order was completed.
EXAMPLE:
An Oil Leak was reported 9/10/2020 at 12:00 at 3345 on the odometer.
A Service Entry was completed 9/13/2020 at 12:00 at 3375 on the odometer.
Resolution Meter Variance = 3375 mi - 3345 mi = 30 mi
Resolution Date Variance = 9/13/2020 - 9/10/2020 = 3 days, 0 hours, 0 minutes
In the Issues List Report, the variance values are available to include as separate columns via the Columns selection menu.
